Mobile Banking FAQ
General Mobile Banking Information
What is Mobile Banking?
Mobile Banking allows you to view account information, pay bills, and transfer funds from a cell phone or mobile device. MECU Anywhere Mobile Banking offers different ways to access your account information: Mobile Web or Mobile App.
What is required to enroll in Mobile Banking?
- An Online ID and Password for Home Banking.
- An active Membership with Members Exchange / account must be in good standing.
How do I enroll in Mobile Banking?
You enroll in Mobile Banking through Home Banking and your mobile device. You must have a supported device with text or a valid data plan to enroll in Mobile Banking. Mobile Browser: m.mecuanywhere.com
Is Online Banking required to enroll in Mobile Banking?
Yes. To enroll in Mobile Banking you must be an existing user of Home Banking.
Is Mobile Banking free?
Yes! Mobile Banking is free of charge. You may incur data (internet) or text message charges from your wireless carrier.
Is Mobile Banking safe?
Yes. Mobile Banking is safe and secure. Mobile Banking is protected with state-of-the-art security
technology. No identifiable personal information, such as your account number, will be sent or stored on your device.
What type of mobile device is required for Mobile Banking?
- Mobile Web requires a device that supports mobile web browsing. You may incur text message
charges from your wireless carrier. - Mobile App requires an iPhone. You may incur text message charges from your wireless carrier.
Does my wireless carrier support Mobile Banking?
Mobile Banking works on all major mobile providers in the US.
What accounts will I be able to access through Mobile Banking?
You will be able to get balances, transfer funds and pay bills on any account for which you are an owner.
How much transaction history is available through Mobile Banking?
You will be able to access up to the last 30 days of transaction history.
What if my device is lost or stolen?
You should contact Members Exchange at 1-800-748-9459 to reset your online banking password.
Will my account information reside on my phone?
No.
Can someone intercept my Mobile Banking transactions?
No. 128-bit SSL encryption protects your information as it travels from your mobile device to Members Exchange. The 128-bit SSL encryption technology is the same encryption that safeguards Internet traffic for secure Web applications.
Can I safely recycle or dispose of my device if it has Mobile Banking on it?
Although your information is not stored on your mobile device, we recommend you delete any text
messages, delete the Mobile Banking application and clear any browser history from the device before
recycling or disposing.
How do I transfer Mobile Banking to my new mobile device with the same phone number?
- Mobile Web – You do not have to do anything. You will be able to access your accounts through
www.mecuanywhere.com with your Online ID and password. However, we do suggest that you delete any browser history from your current device. - Mobile App – Remove Mobile Banking from your current device and download the application to your new device.
Who do I contact for assistance in setting up Mobile Banking?
Visit www.mecuanywhere.com or call 1-800-748-9459.
Troubleshooting:
- Error 15500: Could not access your account due to a password issue.
This error message means your account could not be accessed. If you HAVE NOT recently
changed your online banking password, please contact Members Exchange at 601-922-3350. - Error 15502: Could not access account due to USERPASS LOCKOUT.
If you receive this error message, it means your Members Exchange account has been disabled
after too many invalid access attempts. Please contact Members Exchange at 601-922-3350 to
unlock your account.
What is the PIN during enrollment?
The PIN is provided during Mobile Text & Alerts enrollment through MECU Anywhere Online Banking. Please, be sure to have your mobile device with you when you complete the online enrollment as the PIN will expire after 24 hours.
Mobile Web – m.mecuanywhere.com
What is Mobile Web Banking?
Mobile Web Banking is a secure way to access your account information through a mobile web browser. With Mobile Web you can check balances, view transaction history, establish alerts, transfer funds and pay bills by logging into m.mecuanywhere.com on your mobile device.
What is the cost for Mobile Web Banking?
Free. There is no cost for using MECU Anywhere Mobile Web. You may incur data (internet) charges from your wireless carrier.
Can I pay bills through Mobile Web Banking?
Yes, bill payment is available through Mobile Web Banking. You will be able to pay any bills you have set up through MECU’s online bill pay through MECU Anywhere’s Online Banking.
Can I create Payees through Mobile Web Banking?
No. The creation of Payees must be completed within Online Banking.
Can I transfer funds through Mobile Web Banking?
Yes, funds transfer is available through Mobile Web. You will be able to transfer funds between accounts for which you are an owner.
Mobile App
What is Mobile App?
Mobile App is a secure mobile banking application available for the iPhone. With Mobile App you can check balances, view transaction history, establish alerts, transfer funds and pay bills.
What is the cost for the Mobile App?
Free. There is no cost to download the MECU Mobile Banking App. You may incur data (internet) charges from your wireless carrier.
Can I use my BlackBerry, Android, or other mobile device to access Mobile App?
Yes! BlackBerry and Android are compatible with Mobile App. You can enjoy all the features and benefits of MECU Anywhere’s Mobile Banking by simply visiting www.mecuanywhere.com from your mobile browser.
How do I download the Mobile App to my iPhone?
Search for “MECU Anywhere Mobile Banking” from the App Store on your device or from iTunes on your computer.
Can I pay bills through Mobile App?
Yes, bill payment is available through Mobile App. You will be able to pay any bills you have set up through MECU’s Online Banking.
Can I create Payees through Mobile App?
No. The creation of Payees must be completed within Online Banking
Can I transfer funds through Mobile App?
Yes, funds transfer is available through Mobile App. You will be able to transfer funds between accounts for which you are an owner.
